Returns & Refunds
in line with UK distance selling regulations, returns may be requested within 14 days from the date of delivery and must be returned within a further 14 days from the date of request. (28 days total)
The right of return does not include items which are physically damaged either deliberately or by incorrect usage of the product or Items which have been customised or made to order.
Faulty Items must be returned within 30 days for a refund and up to 6 months from the date of purchase to make a claim for a repair/replacement for production faults, excluding misuse as above.
Shipping & Delivery
Get the fastest, most secure delivery and the best pricing through the service of more than 33 shipping companies worldwide.
We aim to deliver all orders within 5 working days
New Zealand Post
We produce on demand in over 100 locations across the globe so the impact of shipping to the environment is as low as possible using a local production site. The wood in our frames are from managed forestry scheme assured sources.